Set the Bar for Personal Service
Kerry at Skye Salon is an angel on earth. At 51 y/o, I have had long, thick, curly hair my whole life. People have always complemented me on my beautiful hair. That all changed in the past 3-4 weeks when my hair started falling out in huge handfuls everyday in the shower. I learned that I had been incorrectly treated for thyroid disease, and that the abrupt changes in thyroid hormone were the cause of the hair loss–70% so far, and counting. It will be 6 months to a year before I can hope to have the thyroid disease, and the hair loss, in check. Even then, I will never have hair like I've had my whole life up until this point.
Read more at austin.citysearch.com
Thus, I had no choice but to seek my first trip to a salon in over 20 years, as what was left of my so-recently thick beautiful hair was pathetic to say the least. I had purchased a wig the day before, anticipating the likelihood that soon I would not have enough hair to be seen in public without one. I picked Kerry for my appointment based on the other reviews in Citisearch where other customers said what a “good listener” she was and how she took her time to craft the best style for the customer’s needs and wishes.
What I experienced with Kerry far exceeded those statements. Traumatized by the sudden change in my body image with the loss of my best feature(my hair)–along with the real possibility of being completely or nearly bald before Christmas–--Kerry patiently asked me questions, and worked slowly and methodically to see what would work for me. My hair was not very cooperative with the blow dryer as we slowly cut it shorter. She must have washed my hair at least 3 times, and at one point I actually left for a couple of hours and came back—this was in order to let my curly hair dry naturally to see how the curls would look before cutting anymore hair. Kerry worked on my hair as if I were a family member. She gave me her opinion and then listened to my thoughts and wishes every step of the way. In the end she created a style using my curly hair’s ability to plump up and cover the growing patches of scalp that would have been visible with any other style. Though the transformation to a whole new look was a “have to” versus a “want to” Kerry’s genuine warmth, caring, and competence made it as close to a stress-free experience as possible.
Charlie was also gracious and concerned—occasionally hovering to check on our progress and see how I was holding up. I have never experienced this level of personal service and caring—all at no extra charge for the additional time required. I know that no matter what the future holds, I will be going back to Skye Salon, and to Kerry, to help me make the most of whatever hair I’ve got.