HORRIBLE SERVICE, EXTREMELY EXPENSIVE
I have never done an online reveiw before my experience with this company. are so awful. I stupidly locked my keys in my car at a gas station. I asked the person at the pump next to me to call Pop A Lock. I am grateful for her help but I wished she would have listened. Instead, she called these guys. They said they would be there in a few minutes. An HOUR later, this punk kid shows up. I had felt really sick that night anyway, and just meant to get medicine when I stopped for gas. I am a single girl, waiting at a gas station alone with no cell phone for an hour at night so I was pretty upset. I complained about his tardiness and he gave me a bunch of excuses and wasted more of my time. He got super confused with the forms, spelled my name wrong and was very unprofessional. He took about 2 minutes to unlock my car, then charged me $140 because my car is from 2003 (apparently the older it is, the more expensive, because if you can't afford a new car, you should pay more??) I was in tears at this point, because I don't have that kind of money. A few months earlier, my keys were stolen and Pop A Lock came in 20 minutes and charged me about $80! I called the office (also something I have never done before) and complained and the owner told me to submit it to my insurance, which is a total scam! The owner was super rude too. They totally take advantage of people in bad situations and don't care at all about the customer. Usually I would go with a local company, but when Pop A Lock treats you better, arrives in no time and charges you less, why go with these guys? HORRIBLE!!