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Austin Yellow Pages > Auto Dealers > Barrett Auto Care

Barrett Auto Care

1602 Bench Mark Dr, Austin, TX 78728
Barrett Auto Care Mojo 3/ 5
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First To Vote
flesak
doug holtzclaw

doug holtzclaw

Wednesday, November 11, 2009
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Honest and Knowledgeable
One of my cars was in Austin, I was in another city, with no knowledge of any local garage. The Barretts diagnosed the problem , kept in touch with me as they repaired it, and charged a very resonable price. I would recommend them to anyone.

Read more at austin.citysearch.com
Pros: Very good experience
Recommended: Yes
Lovebuglola

Lovebuglola

Saturday, September 12, 2009
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A++++ Exceptional Car Care Specialists
My husband and I have lived in the area for 9 + years and have trusted several mechanics/garages with our cars only to be disappointed time and time again. Luckily, we found Barrett and Holley and could not be more satisfied with the care and customer service we have received. They are very friendly, honest, and affordable. Finally, we have found a car care specialist we can trust........what a relief! We take all three of our Toyotas to Barrett Auto Care and recommend them to our family and friends. I only wish I could give them more than a 5 star rating!

Read more at austin.citysearch.com
Pros: Honest, Trustworthy, Outstanding Customer Service
Cons: Absolutely NONE
Recommended: Yes
FankWorblies

FankWorblies

Monday, March 24, 2008
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Honest, timely, and personal
Barrett Auto Care is top-notch, no doubt about it.

I took my 1995 Mazda MX-6 to Barrett Auto Care with a busted transmission. This husband and wife duo could not have been more helpful. All of my correspondence, whether in person, via phone, or email, was answered in a warm and forthcoming manner.

The service on my vehicle was well done, they found a way to save me some money on a quality part, and the labor cost was very reasonable. Barrett himself even stayed a little later one evening so I could come after work and test drive the car. THEN, he drove me home when he determined that there was a little more he could do to get the car running smoother.

In short, the folks at Barrett Auto Care did more than the minimum required to help me out. I will certainly continue to take my car to these exceptional people for any service needed.

Read more at austin.citysearch.com
Recommended: Yes
dmkh

dmkh

Tuesday, February 19, 2008
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Excellent Repair Shop
This repair shop is honest and fair. They will get you back on the road in as little time as possible. Friendly and great to do business with. We would highly recommend them.

Read more at austin.citysearch.com
Pros: Honest, Reliable, Hard Working
Recommended: Yes
mb75048

mb75048

Monday, November 5, 2007
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Not recommended for domestic vehicles
Not a place recommended for domestic vehicles as they appear to be clearly inexperienced with fixing them. Contact me to get my long saga. Basically, they didn't know how to perform a relatively simple repair on my truck and let me on the road in a condition that could have caused engine damage (or maybe already did). They weren't upfront about their lack of experience (but admitted it after I asked them straight out) and refused to make a partial refund so that I could take it to a place that will fix it right - they insisted on continuing to work on my vehicle even though they had already messed it up badly. I drove the truck to work and it started to ping really badly at part throttle, making it where I couldn't maintain 60mph on the highway without the truck sounding like a can of marbles. I panicked and took it to the dealer who was able to work on it the same day. Here is what they found:
- Intake gaskets were replaced but they are causing vacuum leaks in the engine.
- Tube was left off the DPFE sensor, which led to one of the check-engine conditions.
- The sensor was not installed properly, which caused the engine timing issues and led to the generation of the second check-engine light code.
- Since the dealer was going to have to go in to fix their bad workmanship, I was going to have to pay again to have the entire procedure re-done, to the tune of $700.
- In summary, I am out 200 for the rental + 700 for the repair with nothing to show for it. Basically, the dealer will charge me the same amount of money + another set of rentals to get my truck running right.

I feel pretty bad generating the first negative review for these people but they certainly did not work well for me at all. I wish I hadn't taken my truck there - I only did so based on the reviews on this site so far. I hope my review can save some other poor soul from making the same mistake that I made.

Read more at austin.citysearch.com
Pros: Good communications skills, appears to be a family run business
Cons: Don't seem to have experience with domestic vehicles, refused to make things right
Recommended: Yes
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Business Details on Barrett Auto Care

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Primary Phone: (512) 252-2337