Great Food, Horrible Management, Bad Atmosphere!

We've gone to the Brick Oven by the Arboretum several times and have finally written them off. Its not that the service is bad, but there is just a real tension in the air from the hostesses all the way down to the servers. We're guessing that its caused mostly by uptight management, but whatever it is, it really makes the experience uncomfortable and downright awkward. On our last trip, we were seated close to the kitchen and we could actually hear one of the managers griping at our waitress the entire time, other than being noticeably bothered and distracted by it, she still gave us descent service. On seemingly every occasion, our waiter seems as though they are either scared to mess up (probably for fear of being fired) or they act as though they just really don't enjoy being there. Being a waitress myself in the past, I'm guessing it most likely originates from the little Napoleonesque manager I've seen walking around the place with a constant scowl on her face. Anyhow, for those loyal to the great flavors of the Brick Oven and their awesome pizzas, the Lakeline Mall location is not only more cheerful, but you can also tell that the owner there actually cares about what the place looks like. The Arboretum spot constantly reminds you that you're in a stripmall restaurant.
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