The Handle on my My Sentry Safe malfunctioned. My Medication was locked in that safe. It was Christmas Day and my Panic Level was High. First I had Called Another Locksmith. They were rude and told me it was impossible to get in without going through Sentry Safe. Well, Sentry Safe was closed for the Holidays. I had to get to my medicine one way or another. THEN I CALLED CITY LOCK and SAFE. THEY SAID THEY WOULD COME OUT AND TRY. HE WAS HERE IN LESS THAN 10 MINUTES. HE TOLD ME THE ONLY OPTION WAS TO SAW THE BACK OFF. I SAID ABSOLUTELY. I DIDN'T WANT TO SUFFER WHAT WAS TO COME WITHOUT TAKING MY MEDICATION. HE SAWED THE BACK OFF. i ACCESSED MY MEDS. ALL WAS GOOD. THANK YOU CITY LOCK and SAFE. YOU REALLY DID SAVE MY LIFE.