Phenomenal Customer Service
We moved out of state, to Nevada. Our closing on the new house got screwed up while our shipment was in transit, and we weren't sure we would have a house for the movers to deliver to. It was very frustrating since to have them store and redeliver it would cost a lot of money, and to get our own storage and have a local mover move it all again once the house was sorted out was also very pricey. The office staff at Elephant Moving was very helpful during this nightmare. They managed to reroute their truck to buy us a few more days. Even though I'm sure I was a real pain every time I called they were very patient and polite all the time. In the end the truck arrived on the day the bank was supposed to finish fixing their mess, but the truck was early. The driver had to wait for several hours, but the cost for that was tiny compared to over $2000 for any other scenario. The driver was patient and understanding even though the bank kept pushing back their timetable later and later. When the house was finally ours his crew did a great job on the delivery and got everything moved in before bedtime, which was amazing! I would highly recommend this company to everyone! They made what was already a stressful situation go about as well as one could hope for, and they saved us a lot of money by being flexible with us when the bank was being hard (stupid banks!). I hope I never need to buy another house, because that process was a nightmare, but i know if I need to move again that Elephant Moving will make it as painless as possible!