response to scoleman1
Crummy for you! I've been frequenting the Gas Pipe for a few years now and have never experienced bad customer service. every time I've had any questions, the employees are at my beck & call answering everything i ask... maybe you didn't speak up? [there have been a few times they didn't know the answer to my question, but they admit it instead of just making something up, which i respect]. as far as your problem w/ their glass... you are freaking insane! they buy from MAYBE 3 of 4 catalogs [all of which are american glass (Arizona - Chameleon Glass / Washington - Franticus Glass / DeeLee - mostly west coast)! everything else is locally made! literally, over 85% of their glass is made in Austin & bought strait from the artist [shoot, go early on a Tuesday or Wednesday & you'll get to meet a few of the locals]. also, keep in mind that they are filling over seven very large cases w/ glass [& i mean packed] & the 3 to 4 American catalog ordered glass MAYBE fills ONE of those cases...
Read more at austin.citysearch.com
here is a list of just a few of their local artists:
Paul Brotherhood [Austin]
Stokely Glass [Austin]
Ivey Glass [Austin]
J Mass Glass [Austin]
Wet Stick [Austin]
Crazy Horse Studios [Austin]
Wright Glass [Austin]
Silver Glass [austin]
Garner Glass [Austin]
Spiral Studios [Austin]
...i could go on
they also carry work from...
Lost in Glass
the only other shop w/ a comparable selection to Downtown Gas Pipe is BC Smoke Shop off the drag [they buy from a whole lot of the same artist, but they deal only with glass, which really isn't a bad thing...AT ALL!!]
ps- I've been in the Gas Pipe when the employees are having to deal w/ addicts/transients/crackies/drunks & more, and i have to say, those employees deal w/ some crud & sometimes are distracted trying to make their environment a little more inviting for us [which is good in my opinion (by the way, remember that that's all these reviews are...opinions)]. mostly by kicking these people out, which at times takes a bit of effort. But all you have to do to get their attention [they know you're there] is walk up & ask. I've never had them say no.
& obviously you can't tell the difference between an honest person and a non-honest person when they're kicking you in the nuts, because the employees here have been extremely honest to me (they send me off to check other places for better prices or products they don't carry all the time; though, i usually go back]
also, companies that don't care about their customers don't send 14 of them to Amsterdam [w/ paid tickets/hotel for every night spent, plus money to spend...