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Home Depot

8801 S Interstate 35, Austin, TX 78744
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Home Depot Mojo 2/ 5 You can do it. We can help.
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kelly
carlos

carlos

Monday, January 4, 2010
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Rental Service Poor Go Elsewhere‎
I am an extremely upset customer. I decided to try the tool rental service for the first time. I rented a one man auger. When I got to my truck, the battery was dead. I spent a couple hours trying to jump my truck with no luck. Needing to get my vehicle towed I took the auger back inside and found out I was being charged for four hours of use even though I had never left the parking lot. The manager was not friendly, made no eye contact, did not even introduce himself, and finally made my wife cry because of his total lack of empathy of personal skills. He said because it had been several hours he couldn't make the refund, even though one of those hours I was shopping and buying lumber in his store and the other in the parking lot trying to get my truck started. I understand you are trying to make money and this is a recession, but how can I ever shop and Home Depot again due to the lack of customer support and mechanical handling of honest situation? It is just not good business ...

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Recommended: Yes
kelly

kelly

Friday, October 2, 2009
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Sucked!!!‎
All I needed was a number and they passed me around like a rag doll. And they didnt have my order even though the guy called and said he was coming by for it. You think since they were such a big company they would be a little more organized. IM SHOPPING AT LOWES!!!‎

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Recommended: Yes