What's happened to this once wonderful place? Has it been haunted by a ghost chef who thinks his/her fried chicken actually has flavor (tasteless breading, tasteless chicken meat). Has serving a roast pork in a bowl swimming in gravy become vogue? Try disgusting. Do you really not seat a party of three in a nearly empty restaurant when one party is running late? Do you then try to seat the party at the crossroads of the kitchen and bar, and upon protest seat them in a nearly empty room NEXT to the only other party in the room. And, unlike times in the past, the wait staff was well just .... okay.

I've been a regular customer of the Duval location for several years, so I thought I'd see what citysearch thought of it. I was so surprised to read the previous review that I wanted to post my own. The management staff is always at the front door, ready to help in any way. The waitstaff is friendly and obviously enjoy working there, and the food is always exactly what you want . Also thier desserts are delicious. Try the bumbleberry pie!

Like many others, I USED to be a fan, until my most recent visit this past weekend. The food was tolerable, but what was the most unpleasant was the service. When we entered, no one greeted us, and when we were brought to our table, the host seemed irritated that he had to actually work. Actually, I would say that most of the servers had an irritable attitude. We felt this was strange, since we were not needy customers at all, only requested what we needed, like condiments and what not. No one smiled. This place just had an overall drab vibe to it. It wasn't the worst service of my life, but it was bad enough to make me never want to come here again, and I will also not recommend this to any of my friends, ever again.

I'm sorry to say, we had a very dishonest, first-time dining experience. The wait was ok, the food was good, but the customer service was below average, and to top it off, watch your receipts! This was very unfortunate, especially during these times. Someone in the restaurant added $2 to the total bill; assuming this was done on the tip section. Grant it, we left over 20% even for the original tip and this still occurred! We have had this happen before so we keep an eye out and sure enough, it happened here. It is not the dollar amount, but the principle of the matter. How very unfortunate since we will not be attending this restaurant again and I will not recommend it. As for management? We'll see. I'll be visiting the establishment with my evidence and in my opinion, all staff who are hired and work there are direct representatives of their organization so maybe more effort should be taken when interviewing and hiring.

Well, I've always gotten good food and good service here. I guess everyone can have an off-day. In any case, I recommend it. The Wom Kim peach pudding and the brownie dessert are to die for.