Tuesday, November 4, 2008
very satisfied with experience and work and the people
99' Ford Explorer with no reverse gear is in the shop. Will report on my experience. After online search and speaking with a few shops that do not rebuild transmissions onsite, settled on Ikes. Very positive Initial phone discussion on problem. Other shops very direct with not offering any knowledgeable advice, analysis, diagnoses or discussions period without pulling the transmission first. Ikes experience shared was that it is probably a breakage in the reverse action shell and planatery assembly (no guarantees), fixed with new solenoids-seals-torqueconverter-etc for them to warranty it for 12mo/12k. Low end estimate at $1500. UPDATE - Kept up to date with work. Trust the final diagnosis and repairs. Good review of the failing components. Price reasonable. Few replacement parts checked and confirmed prices were at market. Even have complementary check-up in a few weeks. Very comfortable with giving this shop a solid recommendation and any future business.
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Pros: repairs were on time, informative discussions on work, customer-oriented