Wednesday, September 23, 2009
Impressed with Johnny Rooter Service
Last night my water main to my house burst flooding my back yard. Could be worse, it could have flooded the inside of the house.
Read more at austin.citysearch.com
I called Johnny Rooter. They let me know what the overtime rate would be if they sent someone out immediately (it was 7:30pm). Then they let me know what the rate would be if I could wait until morning. It was significantly cheaper. I chose the morning option and they guided me, over the phone, instructing me how to shut off the water to the house so the spraying water would stop. Before hanging up they said they would call me in the morning.
8:14am this morning they called! (This is the most miraculous thing, right? How often to businesses say they will call you but never do?)
I told them I was here and ready for the plumbers to come fix my problem, and she said they would be right over. 20 minutes later 2 friendly plumbers showed up. They again explained their rates, they explained what they would do. They said they would not charge time for when they went to buy the parts they needed to fix the pipe. They were very communicative, explaining things very clearly, I never had to wonder what they were doing. They even told me that I could find a coupon in the back of my phone book or on the Johnny Rooter website and save $10.
They went down the street to get parts (only took about 10 minutes).
The whole fix only took an hour and a half.
I highly recommend this company to anyone in the Austin area who needs plumbing service.
Pros: Reliable, Fast, easy to work with, good communication