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Austin Yellow Pages > Auto Dealers > Kwik Kar Lube & Tune

Kwik Kar Lube & Tune

2312 W Parmer Ln, Austin, TX 78727 map
Kwik Kar Lube & Tune Mojo 2/ 5
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Reviews (8)
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First To Vote
Citysearch User
Level 1
Sunday, July 15, 2012
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Damaged my vehicle and still made me pay
I brought my car in to get the brakes inspected. The tech was very friendly and helpful, and the customer waiting area is great. After being told it would take over 2 hours for the job, I decided to get lunch and come back. I was told I would be given a call when my car was ready.

2 hours pass by and I did not receive a call. When I called to check in I was told my car was going through the wash and would be ready in about 10-15 minutes.

I return back to find my car parked inside with damage to the rear end. My bumper must be completely replaced along with my tail light that has been shattered. The manger met me outside, apologized, and said they would fix it and cover those costs.

I am now without a car and have had to rearrange my work schedule so that I can (hopefully) pick up a loaner vehicle until my car is out of the body shop. Even after negligence on their end, I still had to pay the bill for the brakes. I questioned the manager about this as to me this is absolute poor customer service, and was told "they still did their job and spent time working on the brakes". What about me, the customer, being without a vehicle and also now having to miss work because of their negligence?

I would have recommended this business and even possibly gone back if they would have either comped the charges for services or even provided a substantial discount.

I highly do NOT recommend this business as management does not provide the customer service their company states they will "exceed your expectations.. Ensure you are completely satisfied". So this means it's okay to damage my vehicle and still make me pay for the negligent services provided??
Price Range: $200 - $300
Recommended: No
austinnative1

austinnative1

Sunday, February 8, 2009
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Great service
I've been to this Kwik Kar several times in the last couple of years for oil changes, state inspections, and once for a complete detailing. Each time, Chris and his guys were courteous, explained everything clearly, and worked quickly. Last week I swung by in a hurry and asked if they could do an oil change in 15 minutes, which they did. Vacuumed my carpet and washed my windshield too. I plan to give this location more of my business.

Read more at austin.citysearch.com
Pros: Quick service, confidence in the work
Cons: None
Recommended: Yes
jndimaria

jndimaria

Thursday, February 5, 2009
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No sense of urgency, charging more than they say
I went to the Kwik Kar on Parmer near Mopac initially for an inspection and oil change. My first visit took two hours and there were only two other customers waiting with me. They kept trying to point out problems that needed to be fixed on my car - air filter, transmission fluid, differential oil, etc. The differential was the only one I went for since it's the only thing I haven't recently had serviced. They said the differential flush was $41, and charged me $55. The oil change was supposed to be $26.99 and they charged me $34. The inspection came around and I failed because of my tires, so I had to go get new ones and come back. As soon as I came back they said they already shut down their inspection sticker making machine so I'd have to come back the next day. So I came back the next day just to have them check my tires - it took them 45 minutes just to do that. I'm definitely staying away from this place in the future.

Read more at austin.citysearch.com
Pros: comfy couches
Cons: they make you wait hours instead of minutes, charge a lot more than quoted
Recommended: Yes
fairreviews

fairreviews

Monday, September 22, 2008
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Worst Experience Ever
I went to Kwik Kar two weeks back after my AC went bust. I saw a sign that said 'Free AC Check' and all I needed was an estimate of how much it was going to cost me to fix my AC. To start with, there was nobody to ask us what our problem was and we had to wait more than 20 mins before anyone would talk to us. Not that there was no one around, just that no one seemed to care. Then they asked us to fill out a form and they would call us back (about 1 hr according to them). We waited for 3 hours and they never called us. So we decided to go to the shop and check on what was going on. Again, there was no one around and we waited another 10 mins before anyone spoke to us. Our car was still lying there and they hadnt looked at yet. There was no other car in the shop either. I asked the guy what was the deal. He replied 'they were just too busy'. He then took the car in and within 5 minutes, he was able to tell what was wrong with it since it was pretty obvious to the eye. He then went inside to run the numbers for my estimate and came back 15 minutes later with a ridiculously huge number. I asked him out of courtesy how much I owed him for the 'Free AC check'. He said 90 bucks!!! 60 for the AC service which I don't know how he did on a broken AC and 30 for the freon that he supposedly used, again on my broken AC! In fact, he wanted me to thank him for not charging me any labor.

Lesson learnt, I would never go to Kwik Kar again.

Read more at austin.citysearch.com
Recommended: Yes
aileenc909B

aileenc909B

Saturday, August 30, 2008
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Great service and good information
This is the first time I have posted a review on this site. I went to Kwik Kar lube today and described the problems I was having with my car and Chris was very helpful. He explained what he was going to do to my car and then gave me a follow up to the problem before repairs were done. I received great service and I will be returning to have my air conditioner repaired next week. When I go in for my oil change(s) and vehicle inspection everyone is always very helpful and professional. So far the best place I have been able to take my car and feel comfortable.

Read more at austin.citysearch.com
Recommended: Yes
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Business Details on Kwik Kar Lube & Tune

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Primary Phone: (512) 339-7003