I went to Lief Johnson on 183 and it was smelled so bad and was so dirty I can't believe they are allowed to stay open!!! Nobody in there even came out so we had to go in and then the place was so filthey we did not feel safe in there!! Stay away from that place!!!!!!!

I just purchased a new F 150 from Leif Johnson and was very impressed with the service I recieved. When i took it in to have a minor problem fixed, their service department took care of me quickly and effenciently. I would recomend them to everyone for their great service.

I bought from another person a Ford Taurus (1996) with just 52K on it. I decided to take a good care of this car and brought it to Lief Johnson Ford. The car was was overheating. When overheating, the engine started to vibrate more than usual, occasionally the car died. The mechanics at the Lief Johnson Ford asked 1,700 USD. I paid, they worked. However, there were no changes in the car's behavior. I went again to the Lief Johnson Ford. I paid, they did something. The car was still vibrating and dieing. In the meantime they told me to fix some other things (2,000 USD). In total I spent about 4,500 USD. I came to them several times saying that the engine is still overheating and vibrating. They told me that it is normal or my temperature sensor is wrong.
Recently, I asked the mechanic to drive the car together with me. We drove and the vibrations were so obvious that the mechanic was surprised, like it was the first time for him. They examined the car and told me what the problems was (water pump). But this time it caused more damage in the engine. The Lief Johnson Ford asked 2,400 USD.
I complained that this was the problem which they had to fix when I came to them at the first time. Clearly, my car was misdiagnosed several times, and every time that cost me my money. Now, the car has more damage than at the beginning and I have to pay 2,400 USD again.

I complained to them and they offered me a discount. They agreed to fix the car for 2,000 USD.
That was not acceptable for me, and I left them.

I am disappointed, because I expected that the dealer should be able to provide a high quality service. The Lief Johnson guys look professional, but they messed up my car. I also work and sometimes mess up my things. In such cases I work nights and weekends until I fix everything I did wrong. Lief Johnson Ford left their mistakes at my costs which is not a good way of doing business. But Ok, I am a small customer. Who cares ...

I bought a used 2004 F-250 King Ranch from Lief Johnson and in a little over 1 yr. of ownership I've spent about $10,000 in repairs. They tried to charge me $6500 for repairs that I got done outside of their service center for $3500. Head gasket blew in West Texas shortly after I had rebuilt the transmission. I called asking for help and they refused. Then after writing a nasty letter to the General Manager, they offered to set me up with Ford rep. The Ford rep. and the GM of Lief Johnson refused to admit that this particular engine is a piece of trash and that they've had major problems with it. The rep also refused to assist me with any refund or repairs because I had taken it to mechanic outside of their service center which had already tried to overcharge me two grand previously. Ford knows that this particular diesel engine is a lemmon, but obviously won't own up to the problem. When the head gasket blew, the engine heat gauge never moved. I have never owned such a worthless vehicle in my life and never dealt with such a group of scam artist as Lief Johnson. The mechanics I've talked to all say that this particular model of diesel engine is one of the worst on the market. Don't ever do business with LIef Johnson and never own a Ford.

If I could give no stars, I would! Buying a new car from them was the worst car buying experience of my life! They outright lied to me throughout the process ad tried to slip in changes at the last minute hoping I wouldn't notice major differences in what we negotiated and what they tried to get me to sign. Of course they played good cop/bad cop by sending in different people to talk to me and each one tried to blame the other for their dishonesty. SO shady! If you want a honest, smooth, forthright buying experience, go anywhere else.