We are new and wanted a first class deal to work with, Nicco and Lexus of Austin are excellent in every way, and we came from a city where we had exceptional service and priority handling.............I strongly recommend them as a deal you can trust and count on, Nicco was a very proactive salesman. D. Blackburn
A Mom and Pop that has been in Austin as the only Lexus dealer in Austin since 1989.Lots of old guys have been at the store forever. That is a two edged sword, lots of people really like the stability, to see or work with the same person over the... ( More )
I went to the dealership and found the car I wanted. They were not giving me close to what my trade was worth and kept asking to run my credit for a ballpark payment. Credit was not the problem, their attitude is. The sales guy told me he would look for more money in my trade and I expressed that I did not want to loose the car I had seen. Till this day I have never heard from him. I drop to San Antonio and purchased my new Lexus form them. I recommend North Park Lexus. The dealership is much nicer and the sales people are not all older men with huge egos. After all they are just selling a really nice Toyota. DONT GO!!
Their service is very good. Loaner is always available and they will work with you on concerns. Alex Westhead is a great service advisor.
They won't compete on new car prices unless you place a competitive quote right in their lap. This takes several tries by the way. Go to Sewell or Park Place in Dallas instead. Good experience there and better price.
Cons: Not price competitive on new cars as only Austin dealer.
Sunday, May 24, 2009
Dont Buy your Lexus in Austin
I am a loyal Lexus Owner and have tried to buy my brand new lexus locally but I have saved thousands of dollars by going to San Antonio. I lease my cars every two years dont have a trade in and have had four leases through Lexus Fincanical Service. I have saved so much money and the sales people are so rude. They dont want to deal on the cars and they dont make you feel welcome. Plus, when I have brought my car in for service its never ready when promise and never deal with the same service advisor . They always have new people working there. My car was even dented up in there parking lot. DONT DO IT! DONT BUY YOUR NEXT LEXUS IN AUSTIN. Going to San Antonio is so worth the drive.