Thursday, January 4, 2007
MAZWELL FORD DISSERVICE DEPARTMENT
They should rename the Service Department ! How about Maxwell (Dis)service Department? I took my commercial van there for repairs on Tuesday and was told later in the day that it needed a catalytic converter and was further told that it would be overnighted and it would be installed the following day. The part came in but I was told on Wednesday that the mechanic couldn't get a bay to make the replacement. They promised that the van would be ready at noon today and the mechanic was at lunch so the Service Writer (Susan) called me back at 2:00 to tell me that the catalytic converter was the wrong one and while the new one won't likely be in till Monday they will eat the additional $250. upcharge of the correct component. In shopping Ford OEM parts they are already marking the price up 233% Ford partnered with Fedex in 2002 to ensure overnight shippiing of parts for commercial Ford vehicles. They tell me two hours ater the expected completion time that they haven't even started on the repair because they ordered the wrong part? What time would they have told me had I not called them? This vehicle is used in the course of my livelyhood and they will have it for over a week should I get it back as is now promised. You may never see your vehicle again if you tell them you only use your car for pleasure. Save yourself the hassle of a law suit which I likely will need to attempt to recover damages from loss of wages.
Read more at austin.citysearch.com
Pros: I can't even think of one!