Slow, Cheap, Will do anything to NOT Honor the warranty items
I've visited this dealership way too many times ( 5 times for problems in addition to the standard 10,000 mile services) considering I purchased my car new in 2003. This dealership will do anything to make a buck, including refusing to cover parts and services obviously under warranty. After my most recent visit (my last), they kept my car for 3 days and '"didn't have any rental cars available". This was not a new line either, every time before I've heard the same thing. Customer Care isn't in their dictionary. Suffice to say I will not be taking my car there again, next time I'm going to try MB in Georgetown to see if they are any better. I wouldn't recommend this place to my worst enemy and think they need to overhaul their ideas on customer service. Unfortunately, they've got the MB market covered,in Austin, but I'm staying away from them and heading to Georgetown. Basically, I bought a MB so I wouldn't have to deal with issues like this and I'd have been better off at any other dealership.
Read more at austin.citysearch.com