I just bought an 08 R350 from MB-Austin. The experience is the best among all four MB dealers I visited in SAT-AUS region - no high pressure negotiation on sales price, trade-in price, financing or extra warranty services. They simply offered the best trade-in price, financing terms and sales price if you know what to ask for (and ask it nicely). I couldn't be happier. They are also willing to accommodate a swap after my purchase because my wife has some reservations about the color of vehicle. Overall, a superb dealership.

I purchased a car from Mercedes-Benz of Austin a few years ago, and since then have always had a great experience with their service department and staff. Mercedes-Benz of Austin offers many great perks and amenities to its customers, including loaner car service, a nice facility and waiting area with wireless internet, and a coffee/snack bar where the attendant or a salesperson always offers me a refreshment. If you are looking for a dealership that not only provides a great car buying experience, but also ensures that its customers receive the treatment and service they deserve after purchasing a car, then Mercedes-Benz of Austin is your dealership.

I've visited this dealership way too many times ( 5 times for problems in addition to the standard 10,000 mile services) considering I purchased my car new in 2003. This dealership will do anything to make a buck, including refusing to cover parts and services obviously under warranty. After my most recent visit (my last), they kept my car for 3 days and '"didn't have any rental cars available". This was not a new line either, every time before I've heard the same thing. Customer Care isn't in their dictionary. Suffice to say I will not be taking my car there again, next time I'm going to try MB in Georgetown to see if they are any better. I wouldn't recommend this place to my worst enemy and think they need to overhaul their ideas on customer service. Unfortunately, they've got the MB market covered,in Austin, but I'm staying away from them and heading to Georgetown. Basically, I bought a MB so I wouldn't have to deal with issues like this and I'd have been better off at any other dealership.

I purchased a 2000 e-320 and paid1250 for a Starmark warranty . First week of ownership had to return the car for work that should have been obvious with mechanical inspection. Under the Starmark warranty, MB of austin refused repairs. The gear shift stuck We took the car to dealer for warranty . Service advisor charged us $232 for evaluation and stated that we had spilled coke in the unit and we would have to buy a new unit for $900. Explanation was that by driving the car away there was proof that it worked and no warranty allowed. The car was repaired for $148 at another shop. minor adjustments were needed--no coke. (I lost $1250 while getting a substandard Mercedes. ) My 3rd MB. the only problems I have had are with MB of Austin.