Someone I know took their laptop to Mr. Notebook's West Campus location because it suddenly turned itself off. Mr. Notebook reported the motherboard was damaged and offered "data recovery" at $100 per hour. An independent review of the problem from someone who actually has a Computer Science degree and a conscience revealed the solder joints on the A/C power connector had been damaged, a typical problem for older laptops. <br />
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In reality, no "data recovery" was required as the system was found to be completely functional. Solution? Keep the laptop stationary while in use. While there is a problem, a service was offered without correctly diagnosing the issue, or they've simply stayed in business for the past ten years by taking advantage of desperate students.<br />
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Did I mention their refurbished laptops are just as costly if not more than new ones?

Go to Mr. Notebook, immediately! Screw all the other stupid places.

Mr. Notebook has revived my faith in commerce, computers, and everything else. What part of lifetime warranty don't you understand? Everybody is super nice, totally efficient and incredibly friendly. I'm an impatient person and I love to be there. I'm just not understanding why anyone would down this place.

I recommend Richard. And I recommend putting some cash in the tip jar.

How much it would cost to get the power connector repaired on my Toshiba Satellite. The person I spoke to on the phone immediately insisted that and I quote ' the connector on the notebook is not a manufactured defect in that machine ' ( although every on-line resource I checked INCLUDING Toshiba's Forums stated that it was KNOWN issue BY their technicians and if it were still under warranty is replaceable ) and as I requested information the tech( ? ) desk clerk then began to berate me as if I were some kind of an infant. Stating that the repairs would be some thing to the effect of 175$ ( which is 75$ more expensive than I had found on-line FROM Toshiba for even their OUT OF WARRANTY repair of the issue and they even paid shipping ) plus parts.

But that is not really my complaint about the service that I did not even bother to receive. The fact that the individual I spoke to was easily the least pleasant person I have ever spoken to in many years .. and I was tech support at Dell for 4 years then Management handling fortune 500 companies with pissed off employee's .. I just wanted to deter any persons thinking of partaking in these half wits and their shoddy customer service skills .. they obviously hire the least common denominator in the grand scheme of the high tech field located in the Austin Area. I can only hope the San Antonio store hires a better quality employee for the sake of the business.

menace check me out @ blue_menace84@yahoo.com...the installation of new cabinets .Counter tops and flooring has given me the updated ,modern kitchen i wanted .

I have visited the on Rio Grande twice in the past five months.
The first time they were very busy, but the counter person acknowledged me. I didn't have a problem waiting.
I visited them again yesterday, 12/9/08, and was ignored by the counter person completely. I thought he was working on someone's laptop and that he wouldn't be able to help me. I understood that he was working with a customer. What I didn't understand was why he didn't even look at me or say anything to me.
After more time passed the employee went in back and returned. He didn't tell anyone that someone was waiting at the counter. He remember after a minute and then told the three men in the back that someone was at the counter.

Minutes passed and no one came up front. Then one employee came to the counter, had a conversation with the other employee, ignored me just like the first employee at the counter and proceeded to take care of other things behind the counter.

After I waited for some time I left. I called that location and told them calmly what happened to which the employee responded, "Well, we are sort of busy right now."

I guess giving poor service is okay for this business, but I won't return or recommend them to anyone.