Someone I know took their laptop to Mr. Notebook's West Campus location because it suddenly turned itself off. Mr. Notebook reported the motherboard was damaged and offered "data recovery" at $100 per hour. An independent review of the problem from someone who actually has a Computer Science degree and a conscience revealed the solder joints on the A/C power connector had been damaged, a typical problem for older laptops. <br />
In reality, no "data recovery" was required as the system was found to be completely functional. Solution? Keep the laptop stationary while in use. While there is a problem, a service was offered without correctly diagnosing the issue, or they've simply stayed in business for the past ten years by taking advantage of desperate students.<br />
Did I mention their refurbished laptops are just as costly if not more than new ones?