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Austin Yellow Pages > Auto Parts > Pep Boys Automotive

Pep Boys Automotive

3909 S Lamar Blvd Austin,TX 78704
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Opinion08

Opinion08

Saturday, September 20, 2008
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Inaccurate Diagnostics
I recently took my car to Pep Boys to evaluate a "spongy brake" pedal. I brought my car in at 9:45 am so there would be plenty of time to diagnose & fix the problem. About 2:30 pm I called to check on it & I was told that they were currently inspecting it & would have an answer for me soon. About 15 minutes later, they contacted me because they were unable to locate & open my car (I thought they were currently inspecting it about 10 minutes ago). After about an other hour, I called them again & they told me I need a new master cylinder, which could run a few hundred dollars & they would not be able to get the part for another 3-4 days. I decided to take my car for a 2nd opinion because they did not seem very organized. Another reputable mechanic inspected my car & told me nothing was wrong with the master cylinder & the brake fluid needed changing. Needless to say, I would not recommend Pep Boys & will not trust this location again.

Read more at austin.citysearch.com
Pros: Decent Location
Cons: Disorganized & Inaccurate Diagnostics
Recommended: Yes
 
 
meganap

meganap

Wednesday, February 21, 2007
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Never again
I took my car in last October to have my front and back brakes replaced, as well as new drivebelts put in. I picked the car up and immediately noticed something being wrong - my brakes were very hard, and my car had started shaking hard at highway speeds. I couldn't take it back in until the following evening, so I drove it the 40 miles roundtrip to and from the office that next day, and brought it in after work. That entire drive was horrendous - I almost skidded into the backs of several cars because my pedal was so hard, I was almost unable to stop. The mechanic looked at it, and he said the adjustment on the back brakes was off, and that he had readjusted it and the problem should be gone. As for my hard vibration, he said it was because my two front tires were cupped from bad struts. I told him that the vibration was not in the front end, because I felt it in my seat, not the steering wheel. He kept insisting that I needed new front tires and struts, so I left. I went into Discount tire, where I had bought the tires from originally, and they looked at the front tires and said they were perfectly fine, and so were my struts. They also looked at my back wheel, and found that the rim was mangled severely - that was the cause of the vibration I was feeling. When Pep Boys had taken my car on a test drive after working on it, they had apparently knocked or popped a curb, and apparently pretty hard. Now I need a new wheel. The brake problem never did resolve - Five months later, I still have a hard pedal, and I still nearly get into accidents trying to brake almost every day. I took the car back in once more, and they said I must have knocked a curb and not realized it, trying to blame it on me - I think I would know if I popped a curb hard enough to MANGLE a steel wheel. Needless to say, they've lost my business.

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Recommended: Yes
 
 
Citysearch User

Citysearch User

Monday, July 10, 2006
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great chain shop by Stephanie W. at InsiderPages
Pep Boys is near my home, and I've relied on this location for battery and alignment issues. I'm never worried about getting ripped off because they have a pretty coherent menu of services, and always are clear about the price up front. Also, the staff (especially at the desk) are very nice and patient. I've had many friends use their services as well, and have never heard a complaint. Oh, and they have good hours!

PROS: honest, good work quality
CONS:

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Recommended: Yes
 
 
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Business Details on Pep Boys Automotive

BRANDS
Pennzoil

Phone Numbers:
Primary Phone: (512) 442-2214