great chain shop by Stephanie W. at InsiderPages
Pep Boys is near my home, and I've relied on this location for battery and alignment issues. I'm never worried about getting ripped off because they have a pretty coherent menu of services, and always are clear about the price up front. Also, the staff (especially at the desk) are very nice and patient. I've had many friends use their services as well, and have never heard a complaint. Oh, and they have good hours!
PROS: honest, good work quality
CONS:
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Never again
I took my car in last October to have my front and back brakes replaced, as well as new drivebelts put in. I picked the car up and immediately noticed something being wrong - my brakes were very hard, and my car had started shaking hard at highway speeds. I couldn't take it back in until the following evening, so I drove it the 40 miles roundtrip to and from the office that next day, and brought it in after work. That entire drive was horrendous - I almost skidded into the backs of several cars because my pedal was so hard, I was almost unable to stop. The mechanic looked at it, and he said the adjustment on the back brakes was off, and that he had readjusted it and the problem should be gone. As for my hard vibration, he said it was because my two front tires were cupped from bad struts. I told him that the vibration was not in the front end, because I felt it in my seat, not the steering wheel. He kept insisting that I needed new front tires and struts, so I left. I went into Discount tire, where I had bought the tires from originally, and they looked at the front tires and said they were perfectly fine, and so were my struts. They also looked at my back wheel, and found that the rim was mangled severely - that was the cause of the vibration I was feeling. When Pep Boys had taken my car on a test drive after working on it, they had apparently knocked or popped a curb, and apparently pretty hard. Now I need a new wheel. The brake problem never did resolve - Five months later, I still have a hard pedal, and I still nearly get into accidents trying to brake almost every day. I took the car back in once more, and they said I must have knocked a curb and not realized it, trying to blame it on me - I think I would know if I popped a curb hard enough to MANGLE a steel wheel. Needless to say, they've lost my business.
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