Ho-hum

In my opinion, there is a serious lack of communication at Spangler Animal Clinic. I dropped my cat off one morning for his shots and the lady at the front desk was friendly enough and assured me the vet would give him a full exam as well as his needed vaccines. I went back to pick him up a couple of hours later. When I arrived, the lady at the front desk (the same lady who helped me 2 hours before) had no idea who I was or what was going on. She handed over my cat, mentioned nothing about how the exam went or any results from it, ran my credit card, and told me my cat ?is good til next year? (A friend went with me to pick up the cat and heard her say the same thing.) A week later I got a postcard from Spangler letting me know my cat is due for another series of shots already. I tried calling about this around noon the following weekday, but was informed that ?the person who handles this has already left for the day.? After a few phone calls back to the clinic, I finally reached the woman who possessed the ability to pull my cat?s file and she informed me that my cat is now due 4 shots! When I questioned why I was told earlier he would not require any vaccines until next year, she could not answer. I?m taking him somewhere else for those shots and will not return to Spangler. While I cannot directly comment on the quality of veterinary care since no one spoke to me, the lack of communication I experienced just left me frustrated. No one seems to know what?s going on there.
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