I bought a MDX and was lied too many times. Course I didn't know this tell after the contract was signed. I feel like they owe me money for items they told me were included but never delivered, and not put into writting the way they were spoken. I'd stay away from ryan.

I've purchased a few cars here over the years. Great service in sales and service dept.

I purchased my first Acura TL from Paul Nava or Sterling Acura in December of 2006. I had an incredible sales experience. The salesman was very attentive to our needs and has politely followed up with us after our initial purchase.

The funny thing is Paul said, he wanted to be our family salesperson. Not only did I recommend him to my parents, but now we have three Sterling Acura vehicles in our family.

Sincerely,
Nick

First my husband bought an Acura TL from them and we were so happy with the low pressure approach,
location, friendly salesperson (Paul Nava) and management that after I fell in love with my husband's car from driving it we went back and got me my own Acura TL from them. Easy again the second time.
Service has always been accomodating and Paul remembers us every time we come in with a sincere and friendly hello as do the managers. No complaints. Great prices and we too did our research online so knew what to expect and got that. Have also always gotten excellent service when we bring it in for maint.
Would definitely go to them again in the future.

They lost my keys and remote and mistakes and they took a lot of my time. It's been two weeks and I still don't have my remote. I had to call the GM and report my service rep, Mitch, and that still didn't help much. Maybe I'm just impatatient? I called this morning and it's almost 3pm now.

When I had a Lexus this never would have happened, but that was in Houston, and maybe all the high=end car dealers in Austin bumble? In their defense, the other service reps seemed very competent, so I might give this dealership a second chance with a new service rep.