"Amazing Company! by Alex L. at InsiderPages "We live out of town and have a vacation home in Austin. Our water bills in Austin were outrageous so I called AAA Auger company and they came out to inspect at no charge. They checked that the water meter was not running, so that it wasn't a constant leak. Then I asked them to inspect the sprinklers and they did. They told me that one of the stations was puddling up, but that they don't do...
"BAD Service, Former Good Reputation Way Downhill"This company did a terrible job for me after several experiences in the past that were okay. I have paid them several thousand dollars in the last couple of years, for a new sewer line, and previous repair work around the house. Last time they came to fix my water heater, which they'd already fixed once before and is only a couple years old; it went out again. They showed up without the...
"Good service if you know how to play their game."When you call and are told there is a fee for an estimate tell them forget it, they will then wave the fee.
When you get the estimate tell them again to forget it and a call will be made for a lower price.
Other than having to play the car dealer like price game they have great service.
"not recommended"I was new in Austin and Benjamin Frankin, Austin is the first plumbing service I used. Basically, there are three issues: (1) When I was told the estimation is free, it is just kind of cheating. When the estimation was done, I was told that I either use the service, or I have to pay $108 "diagnostic" fee, which is not covered by the "free estimation". In my case, no ceiling or wall was opened....
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